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KMID : 1159120180250010019
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Korean Journal of Rehabilitation Psychology
2018 Volume.25 No. 1 p.19 ~ p.34
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Job Stress Experiences of Counselors with Disabilities Employed at a Hospital Call Center
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Jung Na-Rae
Kim Yong-Soo
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Abstract
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The purpose of this study was to determine the content and structure of job stress experiences perceived by counselors with disabilities working in a hospital call center. For this purpose, the qualitative study method was utilized and a phenomenological approach was applied. Data collected through interviews was analyzed according to the 6-stage procedure suggested by Colaizzi (1978). Results are as follows. First, from original material collected via in-depth interviews, 5 themes were drawn: ‘occurrence of job stress’, ‘symptoms caused by job stress’, ‘handling job stress’, ‘discovering the meaning of job stress’, and ‘change of life, expectation, and resolution.’ Second, in ‘discovering the meaning of job stress’, participants with disabilities formed a positive image specific to working at the hospital call center. Third, in ‘change of life, expectation, and resolution’, participants significantly improved levels of job stress especially in comparison to their earlier adjustment to employment with the company. Finally, based on the results, suggestions for a follow-up study are discussed.
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KEYWORD
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Counselors at the Hospital Call Center, Disabled worker, Job stress
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